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Job Description

Day Programme Instructor

Status: Full-time/Part-time, Non-exempt

Summary:

Responsibilities include (but are not limited to) establishing and maintaining good client relations. Providing superior service by interacting and keeping in direct contact with current clients. The instructor is responsible for directly delivering group learning experiences to assist each Client served in obtaining his/her IPP, or ISP objectives for which Lighthouse Living Services, Inc. is responsible. Performs administrative tasks on a daily, weekly and monthly basis, as delegated by management.

Reports to: Programme Supervisor or Program Director

Include the following (other duties may be assigned):

  •  Implement program curricula 

  • Responsible for transporting client to various social outings in the instructor-owned or Company-owned vehicle when specified in program plan 
  •  Provide guidance in problem resolution situations with clientele 
  • Work directly with assigned clientele, providing services as assessed by the Program Supervisor or Program Director 
  • Work closely with case managers to give update of clients 
  • Responsible for providing the individual personal development of clientele assigned to them as defined by the Company 
  • Set and maintain professional boundaries with clients
  •  Consistently provide superior servicing by handling all inquiries and problems in a courteous, professional and timely manner 
  • Establish and coordinate clientele work/activity schedules with billing hours 
  • Administratively responsible for accurate and timely completion of daily logs, weekly time sheets, monthly mileage logs, and other required reports 
  • Maintain client confidentiality 
  • Work in coordination with the Program Supervisor or Program Director and Case Manager to ensure client billing and completion of hours and client status
  • Other assigned tasks as directed by the Program Supervisor or Program Director, 
Essential Duties:

Areas of Instruction may include, but not be limited to the following:

  • Employment Development

  • Nutrition

  • Shopping

  • Money Management

  • Use of Public Transportation 

  • Personal Health and Hygiene 

  • Independent Recreation

  • Self-Advocacy Training

  • Community Resource Awareness

  • Home, Personal and Community Safety

  • Other areas of instruction deemed necessary by the IPP/ISP, etc.

The duties described above are not inclusive. Additional duties may be required from time to time due to the need to respond to clients and to remain competitive in the marketplace.

Supervisory Duties: None

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Program Supervisor is frequently required to walk, sit, stand, drive and use hands to type, write reports, paperwork, etc. Specifically writing, using a computer, calculator, telephone, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The normal environment is an office, which is environmentally controlled. While performing the duties of this position, the employee may be required to work, walk and drive in a variety of seasonal weather conditions associated with the locality. May also be required to work in varying conditions, including those that might not be hygienic or sanitary.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and consistently. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
  • High school diploma or equivalent  
  • One year of experience in a directly related field 
  • Demonstrated customer service experience
Basic Math and Communication Skills:
  • Ability to read, analyze, and interpret general business documents, written reports 
  • Understanding of company policies and regulations 
  • Ability to write and correct/edit reports, and business correspondence as needed 
  • Ability to present written information accurately and effectively, with minimal to zero errors 
  • Ability to add, subtract, multiply and divide in all units of measure 
  • Ability to calculate figures and amounts 
  • Effective verbal communication with others 
  • Ability to choose and use language appropriately
  •  Effective and appropriate presentation of self on the telephone and in-person
  •  Be at least 18 years of age 
  • Be able to perform the functions required in the service design
  •  Demonstrated dependability and personal integrity
  •  Problem solving 
  • One-on-one instruction 
  • Strong organizational and administrative skills 
  • Ability to type effectively 
  • Familiar with PC applications 
  • Ability to learn new applications, policies and procedures
  • Ability to work a flexible schedule including evening and weekend work 
  • Successful background check 
  • Consistently positive attitude toward providing excellent services to the customers of this Company 
  • Ability to manage and motivate client(s) 
  • Able to work independently
  •  Excellent time management skills
  •  Valid CPR/First Aid certification
  • Valid California Driver’s License
  • Valid DMV Driving Record 
  •  Reliable transportation 
  • Ability to occasionally lift up to 10 pounds
Other Skills, Abilities and Requirements:
Apply for Day Programme Instructor
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