Job Description

ILS Direct Support Professional

Status: Full-time/Part-time, Non-exempt

Summary:

Responsibilities include (but are not limited to) establishing and maintaining good client relations. Providing superior service by interacting and keeping in direct contact with current clients. The instructor is responsible for directly delivering group learning experiences to assist each Client served in obtaining his/her IPP, or ISP objectives for which Lighthouse Living Services, Inc. is responsible. Performs administrative tasks on a daily, weekly and monthly basis, as delegated by management.

Reports to: Programme Supervisor or Programme Director

Essential Duties:

Include the following (other duties may be assigned):

Complete assigned number of billable hours for assigned clientele
Implement program curricula
Responsible for transporting client to various social outings in the instructor-owned or Company-owned vehicle when specified in program plan
Provide guidance in problem resolution situations with clientele
Work directly with assigned clientele, providing services as assessed by the Program Supervisor or Program Director
Work closely with case managers to give update of clients
Responsible for providing the individual personal development of clientele assigned to them as defined by the Company
Set and maintain professional boundaries with clients
Consistently provide superior servicing by handling all inquiries and problems in a courteous, professional and timely manner
Establish and coordinate clientele work/activity schedules with billing hours
Administratively responsible for accurate and timely completion of daily logs, weekly time sheets, monthly mileage logs, and other required reports
Maintain client confidentiality
Work in coordination with the Program Supervisor or Program Director and Case Manager to ensure client billing and completion of hours and client status
Other assigned tasks as directed by the Program Supervisor or Program Director

Areas of Instruction may include, but not be limited to the following:

Cooking, Menu Planning and Meal Preparation
Cleaning
Shopping
Money Management
Use of Public Transportation
Personal Health and Hygiene
Independent Recreation
Use of Public Transportation, Medical & Dental Services, & other Community Services
Self-Advocacy Training
Community Resource Awareness
Home, Personal and Community Safety
Other areas of instruction deemed necessary by the IPP, ISP, etc.

The duties described above are not inclusive. Additional duties may be required from time to time due to the need to respond to clients and to remain competitive in the marketplace.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Program Supervisor is frequently required to walk, sit, stand, drive and use hands to type, write reports, paperwork, etc. Specifically writing, using a computer, calculator, telephone, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The normal environment is an office, which is environmentally controlled. While performing the duties of this position, the employee may be required to work, walk and drive in a variety of seasonal weather conditions associated with the locality. May also be required to work in clients’ residences, which have varying conditions, including those that might not be hygienic or sanitary.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and consistently. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or equivalent
One year of experience in a directly related field
Demonstrated customer service experience

Ability to read, analyze, and interpret general business documents, written reports
Understanding of Company policies and regulations
Ability to write and correct/edit reports, and business correspondence as needed
Ability to present written information accurately and effectively, with minimal to zero errors
Ability to add, subtract, multiply and divide in all units of measure
Ability to calculate figures and amounts
Effective verbal communication with others
Ability to choose and use language appropriately
Effective and appropriate presentation of self on the telephone and in-person

Basic Language, Math and Communication Skills:

Be at least 18 years of age
Be able to perform the functions required in the service design.
Demonstrated dependability and personal integrity
Problem solving
One-on-one instruction
Strong organizational and administrative skills
Ability to type effectively
Familiar with PC applications
Ability to learn new applications, policies and procedures
Ability to work a flexible schedule including evening and weekend work
Successful background check
Consistently positive attitude toward providing excellent services to the customers of this Company
Ability to manage and motivate client(s)
Able to work independently
Excellent time management skills
Valid CPR/First Aid certification
Valid California Driver’s License.
Valid DMV Driving Record
Reliable transportation
Ability to occasionally lift up to 10 pounds

Other Skills, Abilities and Requirements:

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